We only exchange for wrong merchandise shipped. No refunds are accepted. All merchandise must be in the same condition they were received and must be returned in the original box and or packaging.
To return your order, follow these simple steps:
1- Print label & Authorization. Go to the Return Section, click the order number containing the item(s) you wish to return.
2- Prepare the Package by Checking the item(s) on the order you want to return. (This option will not be available if your order is outside the 14-day range.)
3-Then click "Return Checked Items." Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please contact us. Print the email with your return confirmation number and include it in your shipping box.
The return address is:
Please note that no label is provided.
4-Ship it. Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.
The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).
*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the Our Customer Service team at 188.8.131.5200 or Email Us.